Our portfolio recovery or collections management services follow three ways of acting:
Friendly Management: The main objective is to resolve incidents directly with the debtor. The most important step for us is to build bridges of understanding so that debt can be paid off and avoid unnecessary expenses.
Legal Department's Management: After 20 days, if the debtor has not paid off, the file goes to our legal department.
Judicial Claim: After a complete report on location, solvency, and incidents, our client may choose to initiate the judicial claim having our legal services, which will promote the appropriate procedure in each case ( Monitoring, Foreign Exchange, Ordinary, etc.) to recover the debt.
We have a simple management policy. If our client does not recover whats it is owed, we do not generate fees for the process.